The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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Apps, platforms, or frameworks? Assisting government in finding the perfect ECM technology fit

Webinar | NOW AVAILABLE ON-DEMAND | Presented by: Perceptive Software

When it's time to look for Enterprise Content Management (ECM) solutions for Government, decision makers can be overwhelmed with options. In today's app-crazy world, everyone seems confounded by the overabundance of available solutions. As cloud solutions begin to take hold in the public sector, many government CIO's are looking to configurable framework approaches that combine the ease of apps with the flexibility of a development platform. Register to Watch Now!

Cloud of Paper - Is Cloud-based ECM right for Government?

Webinar | NOW AVAILABLE ON-DEMAND | Presented by: Perceptive Software

As Cloud initiatives continue to grow, Public Sector CIOs and IT managers are faced with the challenge of determining if and how it makes sense for their organizations. Is the Cloud secure? Is the Cloud reliable? Is the Cloud more affordable? Who's using it and how? Should we use it? Is it public, private, or hybrid? At the end of the day, is government ready to move documents from the mountain to the cloud? Register to Watch Now!

Delivering on the promise of NSTIC: Enhanced cybersecurity through an identity ecosystem

Webinar | Now Available On Demand | Sponsored by: Dell

This FierceGovernmentIT webinar will explore: The goals of NSTIC and how they match the processes underway with the Identity Ecosystem Steering Group; How NSTIC implementation could transform federal IT; Federal use cases now being tested; and Next steps for the identity ecosystem. Register to watch now!

[FastCast] Mobile ECM Solutions for Government - Where the "paper" meets the road

Webinar | NOW AVAILABLE ON-DEMAND | Presented by: Perceptive Software

The latest Apple® news has crowds camping out and talking mobile again, while businesses and government (yes, government!) are poised to take advantage of this growing sensation. Although great strides have been made towards a "paperless" society, we still rely upon it heavily. So how do you manage paper while at the same time exploiting the power of mobile? Register to Watch Now!

Cybersecurity framework, where do we go from here?

Webinar | Now Available On Demand | Sponsored by: Dell

This FierceGovernmentIT webinar will explore: the current status of the framework's implementation by critical infrastructure; Incentives or protections for conformance; Privacy considerations within the framework; and Future plans for the framework. Register to watch now!


Customer Care 2.0: Is your self-care working hard enough?

Webinar | NOW AVAILABLE ON DEMAND | Presented by: WDS

Did you know that almost 30% of customers using online self-care tools are unable to get the support they need? Or that up to 20% of call volume in today's contact centers is actually "fall-back" traffic following a failed self-care interaction? Digital self-care channels have become a staple in the modern customer care mix. But are they working hard enough? Watch the on-demand webcast today! 

Consumerization and the CIO

Webinar | Now Available On-Demand | Sponsored by: PGi

From devices to services to apps, end users have a lot of choices - and those choices are bleeding into enterprise IT faster than ever. How do these changes affect IT strategy, budget and infrastructure? Register to watch now!